Are you an experienced IT Support Specialist who thrives on providing top-tier, white-glove support in a dynamic, professional environment? Do you enjoy solving problems face-to-face and being the "go-to" tech expert across departments?
We're working with a prestigious firm looking for a proactive, personable, and technically capable IT Support Specialist to join their Support Services team. This is a hands-on role, perfect for someone who loves working directly with end-users and is passionate about delivering exceptional service.
What You'll Be Doing
Delivering white-glove IT support to all staff, including executive/VIP users, across the UK and Europe.
Supporting international teams remotely via Citrix.
Providing desk-side and remote support, troubleshooting hardware/software issues.
Managing user onboarding/offboarding in collaboration with HR (JML processes).
Running daily checks on office tech (e.g., AV/Logitech Tap systems, meeting rooms).
Building and deploying laptops using Autopilot and DEP enrollment.
Overseeing asset management and IT procurement processes.
Participating in key roll outs
Tech Stack & Tools
Hardware: Dell laptops, docking stations, iPhones
Operating Systems: Windows 11
Tools & Platforms: Autopilot, Microsoft Endpoint Manager, Active Directory, Citrix, GlobalProtect VPN
Service Management: Remedy
Comms & AV: Microsoft Teams (calls), Logitech Tap, Crestron panels
Other Tech: SharePoint, Duo (MFA), VMware, BMC Remedy
What We're Looking For
Proven experience in Level 2 IT support with some Level 3 project exposure.
Hands-on knowledge of Windows OS, Office Suite, and iPhone support.
Confident communicator - you enjoy getting up from your desk, walking the floor, and solving issues in-person.
Track record of delivering a 'white-glove' customer experience - ideally with examples.
Background in Insurance/Financial Services
Able to manage and triage remote setups across a multi-country environment.
Comfortable with a highly visible, proactive office-based role (4-5 days/week).
Why Apply?
Be the face of IT - work closely with teams, make a real impact.
Join a supportive environment that values ownership, innovation, and professionalism.
Work on exciting projects with new technologies and global exposure.
