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IT Systems Engineer / IT Support

  • Location:

    Lucerne

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Haydie Valerio

  • Contact email:

    Haydie.Valerio@oliverjames.ch

  • Job ref:

    JOB-072025-282889_1751536362

  • Published:

    circa 22 ore fa

  • Expiry date:

    2025-08-02

Job Title: IT Systems Engineer / IT Support
Job Type: Full-time
Location: Lucerne, Switzerland (Hybrid)

We have partnered with a highly dedicated IT services provider based in Switzerland to find their next IT Support Specialist (Windows and M365). Join a committed and dynamic team that supports a wide range of customers across the country. You will play a key role in delivering efficient ICT services whilst continuously developing your technical skills in a modern, supportive environment.

Responsibilities:

  • Act as the first point of contact at the service desk, handling support calls from receipt to resolution across multiple channels.

  • Investigate and resolve platform monitoring alerts, ensuring reliable infrastructure performance.

  • Gather and analyse relevant information to clarify customer issues, escalating to internal experts when necessary.

  • Coordinate with cross-functional teams and ensure accurate documentation in the CRM.

  • Monitor subscribed cloud services and optimise existing support processes.

  • Maintain internal documentation and expand the support knowledge base.

  • Actively contribute to ongoing service improvement initiatives and internal projects.

Requirements:

  • Completed vocational training as a computer scientist (specialising in platform development) or ICT specialist. Recent apprenticeship graduates are encouraged to apply.

  • Strong team player with an independent, solution-oriented mindset.

  • High attention to detail and a proactive approach to completing tasks accurately.

  • Excellent communication skills in German; understanding of Swiss German is advantageous.

  • Proficient in Windows environments and Microsoft 365 tools.

  • Resident in Switzerland with a customer-focused attitude in all interactions.

What's in it for you:

  • Participate in diverse and impactful customer projects using modern cloud technologies.

  • Enjoy autonomy, creativity, and the chance to shape future cloud solutions.

  • Work with a motivated and collaborative team that values knowledge sharing.

  • Benefit from strong development opportunities and attractive employment conditions.

If this sounds like your next opportunity, apply now and become part of a team where your contributions truly matter.

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