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ICT Support

  • Location:

    Bern

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Haydie Valerio

  • Contact email:

    Haydie.Valerio@oliverjames.ch

  • Job ref:

    JOB-102024-259702_1727866113

  • Published:

    9 giorni fa

  • Expiry date:

    2024-11-01

Job Title: Junior / Mid ICT Support

Job Type: Full-time

Locations: Bern

Are you ready to be part of a company dedicated to making a difference in the world of technology? We've partnered with a company who pride ourselves on delivering top-tier alarm and property systems

Your Role:

  • Provide 1st Level IT support: handle fault reports, inquiries, and change requests from users
  • Troubleshoot via remote maintenance and communicate solutions
  • Collect and classify user requests through phone and ticket systems
  • Assist in software and hardware rollouts
  • Document solutions and user support
  • Monitor requests until they are fully resolved
  • Opportunity for growth into 2nd level tasks

Your Profile:

  • Completed IT or ICT training (or equivalent experience)
  • Strong communication skills, service-oriented, and a quick learner
  • Fluent in German (spoken and written), with a good knowledge of French (B1 level)
  • Familiarity with M365, ServiceNow, and ITIL is a plus
  • Customer-focused with a strong service ethic

What They Offer:

  • Collaborative, supportive work environment
  • Flexible working hours and remote work options
  • Extensive training and career development programs

If this role is interesting for you, apply now!

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