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Salesforce Techno-Functional Lead - Permanent

  • Location:

    Hong Kong

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    benefits

  • Contact:

    Evgeny Volyanik

  • Contact email:

    Evgeny.Volyanik@oliverjames.com

  • Job ref:

    JOB-052022-168183_1651638692

  • Published:

    23 giorni fa

  • Expiry date:

    2022-06-03

Our client is currently looking for a senior member of their team who have worked on Service and Sales cloud. Have done couple of project where he/she have contributed from solution design point of view and have help team member from technical point of view.

Role requirements

  • At least 5 years of experience in IT Industry, with strong ability in planning, execution & management.
  • Possess solid knowledge and experience in Salesforce supporting/ development
  • Certifications like Salesforce Certified Platform Developer, Salesforce Certified Administrator, Veeva CCP Certified is a plus
  • Project experience in Retail project is a plus
  • Solid analytical and problem-solving skills
  • Fluent communication in English

Key Responsibilities:

  • Review existing resolution processes and recommend preventive maintenance activities
  • Lead Solution design for Break fixes and work on related Salesforce Configuration/Customization efforts based on capacity
  • Perform resolution for incidents, problem tickets and apply tactical and permanent fixes in Salesforce CRM platform
  • Perform environment refreshes while ensuring they are done appropriately.
  • Responsible for Problem Management and validating change request and Estimation
  • Roster Preparation and assignment of the weekly tasks of the Support Team during the business hours and shift hours
  • Ticket triage and resolution plan assignment
  • Perform regression test prior to production releases
  • Creating regression test scripts
  • Sanity checks for regression test post deployment and Rollback if tests failed

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