We are looking for a Service Desk Technician individual to join an innovative organization that is currently going through a large period of growth!

This is a successful Technology Business that has developed globally recognized software that is used by a number of the largest online retail brands we use on a day-to-day basis.

There is never a dull day in the fast-paced service desk environment, and you will be part of an expanding team delivering excellent customer service!

Core responsibilities:

• You will be delivery of 1st and 2nd line Support for all IT issues and queries
• Excellent customer services and first fixes
• Managing customer's expectations and users
• Carrying out desk side support and calls
• Resolving first-line IT issues and supporting end users, service users, and third-party suppliers
• Knowledge of Microsoft Office 365 and strong technical skills
• Strong communication and people skills

This organization doesn't silo their support environment and so you will get involved with everything, progressing your skills and development within the organisation!

Due to a strong hands-on element to the role, this will be based on-site in the offices in Corby.

For more information please email Rachel.leong@oliverjames.com