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IT Helpdesk Support - Contract

  • Location:

    Zug

  • Sector:

    Technology

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Joshua Phillips

  • Contact email:

    Joshua.Phillips@oliverjames.ch

  • Job ref:

    JOB-102024-261631_1729668377

  • Published:

    12 giorni fa

  • Duration:

    6 Months

  • Expiry date:

    2024-11-22

  • Startdate:

    ASAP

IT Helpdesk Support - Contract

Oliver James is partnering with a global manufacturing business based in Zug to find a skilled IT Support Specialist for a temporary position.

The role is designed to support a team that oversees 11 business units, global IT teams, and external users in their daily IT operations. This is an exciting opportunity to contribute to a dynamic IT environment by providing hands-on support for workstations, peripheral devices, and general IT troubleshooting.

Key Responsibilities

  • Configure and set up workstations, laptops, and computing equipment
  • Create and manage new user accounts and configure hardware
  • Configure and support peripheral devices like printers and copiers
  • Install, configure, and manage software as per specifications
  • Troubleshoot IT issues to ensure timely resolution
  • Maintain logs of repairs and technical fixes
  • Identify shortages in equipment and coordinate orders
  • Collaborate with global IT teams to escalate and resolve complex issues
  • Document technical procedures for new technologies and update existing documentation
  • Adhere to company IT standards and processes

Requirements

  • Education in IT, Computer Science, or related field
  • Knowledge of ITIL processes (Incident, Problem, Change Management)
  • 2+ years of experience in a technical support role within an IT environment
  • High customer orientation and a problem-solving mindset
  • Structured, independent working style with excellent attention to detail
  • Strong communication skills
  • Willingness to work evenings and weekends for specific assignments when needed
  • Fluent in German and English

Start Date: ASAP

Location: Zug, Switzerland

Contract Duration: 6-month initial contract, with potential for extension

Workload: 80-100%

Industry: Manufacturing

Due to Swiss work permit restrictions, applications are only open to Swiss nationals, EU citizens, or individuals with a valid Swiss work permit.

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