THE ROLE:

• Develop a deep understanding of each customer's business goals, challenges, and objectives
• Create and maintain customer success plans that outline clear goals, milestones, and actions to drive value for the customer
• Gather customer feedback and relay it to the product development team to influence product improvements
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and company stakeholders

WHO YOU ARE:

• Bachelor's degree in a relevant
• 2-4 years of experience in a customer-facing role
• Proven experience in implementing, enabling and servicing customers on a multi-product, platform SaaS product
• Experience in HR/Recruiting Technology preferred