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Service Delivery Manager

  • Location:

    Cheltenham

  • Sector:

    Underwriting & Claims

  • Job type:

    Permanent

  • Salary:

    £60000 - £70000 per annum

  • Contact:

    Zina Thandi

  • Contact email:

    Zina.Thandi@oliverjames.com

  • Job ref:

    JOB-022023-198954_1677250149

  • Published:

    circa 1 anni fa

  • Expiry date:

    2023-03-26

  • Startdate:

    ASAP

Oliver James are currently partnered with a well-established insurer that need to hire a Service Delivery Manager on a permanent basis.

This business is looking to add additional staff to a high performing team in a growing organization.

Start date: ASAP

Full time

Competitive salary + bonus and benefits

Location: Cheltenham/London/Remote

Key skills;

  • Responsible for managing the Service Providers Heat-map scores, including having clear actionable get to green plan
  • Tracking reporting and managing all service metrics in line with SLA
  • Defining relevant service improvement plans (SiP) for any reliability issues
  • Lead the Service SMEs and IT Service providers responsible for getting services delivered to the correct Business units and clients
  • Insurance experience desirable

If interested please share an up to date CV to zina.thandi@oliverjames.com or apply directly.

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