Oliver James are currently partnered with a well-established insurer that need to hire a Service Delivery Manager on a permanent basis.

This business is looking to add additional staff to a high performing team in a growing organization.

Start date: ASAP

Full time

Competitive salary + bonus and benefits

Location: Cheltenham/London/Remote

Key skills;

• Responsible for managing the Service Providers Heat-map scores, including having clear actionable get to green plan
• Tracking reporting and managing all service metrics in line with SLA
• Defining relevant service improvement plans (SiP) for any reliability issues
• Lead the Service SMEs and IT Service providers responsible for getting services delivered to the correct Business units and clients
• Insurance experience desirable

If interested please share an up to date CV to zina.thandi@oliverjames.com or apply directly.