The job duties will include (not limited to) working on incident ticket, supporting delivery tasks, remote support and user support. An ideal candidate should have domain knowledge in one or more of the following:
Mobile device and Mac machine management platforms [WorkSpace One UEM (Airwatch), Microsoft Intune and Jamf].
This is a permanent full-time job position.
Job Duties: (permanent full-time job position):
1) Be responsible to provide 2nd or 3rd level technical support on the current remote working, mobile device and Mac machine management platforms [WorkSpace One UEM (AirWatch), Microsoft Intune and Jamf].
Handle incident resolutions and complications from service requests.
2) Support the project delivery tasks on remote working and virtual desktop infrastructure solutions and
Development.
3) Liaise with Project team, Service Providers and/or vendor to manage project deliverables by prioritizing, tracking, and completing assigned tasks.
4) Follow through the Club's PDLC (Product development life cycle) framework.
5) Communicate with management on any outstanding incident/problem, identify and alert the management on any issues related to the platforms under the team's support scope and recommend technical solutions.
6) Handle escalation and monitoring project related activities.
7) Work with the cross-functional teams to ensure Club's compliance standards are followed.
Requirements:
1) 3-5 years' experience in technical administration and implementation in related technologies.
2) Administration and/or implementation experience (either as in-house or vendor team) in medium to large-scale enterprise across multiple geographical location and working with technical vendors and external service providers.
3) Excellent interpersonal and communication skills with other team members and stakeholders.
4) Excellent oral and written communication skill.
5) Ability to multi-task between daily tasks and ad hoc project work.
6) Solid domain knowledge in one or more of the following:
* Mobile device and Mac machine management platforms [WorkSpace One UEM (AirWatch), Microsoft Intune and Jamf].
7) Technical Certification in one or more of the mentioned technologies will be of added advantage.
8) Knowledge in best practice Project Management and/or IT Service Management will be of added advantage.
