As part of the established team you will be working with colleagues in Asia Pacific and beyond, to support business readiness for change. More customers than ever are choosing to use online and mobile to manage their money and you will have the opportunity to drive the way we rollout more services to more customers, more quickly.
-Work with cross functional agile delivery teams to understand the features and benefits of digital journeys in development
-Lead Change Impact Assessment - determining business readiness activities and using these to shape the approach to customer launch including a robust communications and frontline training plan
-Define the best pilot and implementation approach, using data and insights from previous rollouts and creating assets that maximize reuse
-Partner with the market and regional teams to produce a robust Go to Market plan to launch the change with customers, underpinning this with data and insight to tailor this to market