Salesforce Platform Manager - Responsibilities :

Manage user requests and queries on a daily basis as the primary point of contact
Employ industry-standard techniques to develop and uphold front-end Salesforce solutions
Participate in enhancing change and release procedures on an ongoing basis
Collaborate with project team members to explore possible solutions and assess their technical viability
Generate instructional materials such as support guides and how-to articles
Deliver online or video call training to users
Coordinate with the Programme Leader to establish an uncomplicated and adaptable environment that aligns with business requirements.

Salesforce Platform Manager - Requirements:

Proactively identify and implement platform enhancements in Sales cloud and Pardot
Implement best practice solutions in Sales cloud and Pardot to optimize sales processes and improve lead generation
Be available and responsive to Sales and Marketing team questions related to Sales cloud and Pardot
Build and maintain excellent relationships with stakeholders at all levels, including Sales, Marketing, and IT teams
Gather requirements from Sales and Marketing teams and propose technical solutions in Sales cloud and Pardot
Train Sales and Marketing teams on how to use Sales cloud and Pardot clouds effectively and create training materials as needed
Demonstrate understanding of Salesforce sharing and security concepts, including roles, profiles, permissions, OWD, and sharing rules, as well as Salesforce user management and security
Experience implementing Salesforce configuration changes in Sales cloud and Pardot, including Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.

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