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Oracle Senior Consultant - CX modules

  • Location:

    Hong Kong

  • Sector:

    Technology, Transformation & Change Management

  • Job type:

    Permanent

  • Salary:

    full package

  • Contact:

    Evgeny Volyanik

  • Contact email:

    Evgeny.Volyanik@oliverjames.com

  • Job ref:

    JOB-062023-215431_1692700652

  • Published:

    4 giorni fa

  • Expiry date:

    2023-09-21

Position: Oracle Senior Consultant - CX modules (Cloud)
Platform: hybrid - Oracle and Azure Cloud
Modules knowledge required: Lead Management, Customer Cloud Service, Cross Channel Coordination, Customer Care, Billing, and Advanced Metering
Industry knowledge: utilities OR energy (MUST)


Location: Hong Kong - Client is open to relocate a successful candidate


Responsibilities:

  • Support the Solution Lead to collaborate with Functional Team, SI and Technical Team to deliver the expected business outcomes
  • Formulate user stories to move the solution delivery forward
  • Incorporate functional/business/stakeholder requirements and formulate user stories
  • Define and document scope of business requirements of the new solution and translate them into functional/technical requirements and documentations
  • Ensure that requirements map to the real business needs and are approved by all relevant stakeholders
  • Collaborate with Functional and SI to shape out end-to-end business process and business requirements for out-of-the-box solution design
  • Identify interdependencies between end-to-end business process and user stories are connected and set up effectively
  • Work with Functional and SI to manage risk and take pivotal role on solution design, development, testing, training, UAT, data migration and cutover activities

Requirements:

  • 4-6 years of experience in IT/system/business analysis or similar positions
  • Good business knowledge and understanding in Lead Management, Customer Cloud Service, Cross Channel Coordination, Customer Care, Billing, and Advanced Metering
  • Experience and good knowledge in large scale ERP/Digital/IT delivery in cloud environment
  • Develop and maintain effective working relationships with key internal and external stakeholders
  • Strong problem-solving skills
  • Intelligent, proactive, eager to learn and collaborate
  • Excellent analytic skills with attention to detail.

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