Customer Care Officer - Banking
Permanent full-time role with excellent benefits
THE JOB
Customer Care Officer - Banking
Permanent full-time role with excellent benefits
Summary of role responsibilities:
Responsibilities
- Handling inbound customer calls from Wealth customers
- Providing high quality service to our customers and help resolve their queries at first contact where possible
- Listening to our customers, understand their needs and offer relevant products, services and solutions
- Achieving individual performance expectations and development
- Maintaining appropriate operational risk control and compliance in all activities
Required Skills & Traits
- Excellent customer-serving manner, communication, and problem-solving skills
- Fluency in Cantonese, English, and Putonghua
- A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above
THE RECRUITMENT AGENCY
OJ Ability is a non-profit, fully licensed 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐚𝐠𝐞𝐧𝐜𝐲 that 𝐟𝐨𝐜𝐮𝐬𝐞𝐬 𝐬𝐨𝐥𝐞𝐥𝐲 𝐨𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐭𝐚𝐥𝐞𝐧𝐭𝐬 𝐥𝐢𝐯𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐚 𝐝𝐢𝐬𝐚𝐛𝐢𝐥𝐢𝐭𝐲. We have multiple vacancies right now.
𝐈𝐟 𝐲𝐨𝐮'𝐫𝐞 𝐥𝐢𝐯𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐚 𝐝𝐢𝐬𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐧𝐞𝐱𝐭 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲, 𝐩𝐥𝐞𝐚𝐬𝐞 𝐫𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐭𝐨 𝐮𝐬 𝐧𝐨𝐰. We'd love to show you what we can do.
OJ Ability is exclusively committed to supporting talents living with a disability. As such, our clients invite us to present (alongside other agencies who are not focused on disability inclusion) our talents' skill sets. Our clients are committed to an equal recruitment process and will make required accommodations for each individual.
Our clients are companies in Banking, Insurance, Commercial Real Estate, Culture, Hospitality, and more. These same clients are looking for all sorts of skill-sets including Technology, Compliance, Digital, Customer Services, Finance, Operations, Hospitality, and more.
Kindly note that our team will only be able to support individuals that are living with a disability. Should you be interested in our vacancies and not be living with a disability, we would be happy to refer you to our parent company, Oliver James, who would gladly support you.
𝐎𝐮𝐫 𝐩𝐫𝐨𝐦𝐢𝐬𝐞 𝐭𝐨 𝐲𝐨𝐮, 𝐨𝐮𝐫 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞𝐬...
We focus on your skills and aspirations (not your disability). When it comes to disclosing your disability, we only inform an employer of your disability if and when they confirm an interview (based on your skills and their business need). When we disclose your disability, we educate our client on the nature of your diagnosis and the required workplace/management adjustments (if any). Basically, we make sure that no one feels your disability would be an obstacle to you adding value with your skills.
