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IT Service Desk Analyst - Leading Insurer - Full Time

  • Location:

    City of London

  • Sector:


  • Job type:


  • Salary:

    £35000 - £45000 per annum

  • Contact:

    Joshua Watson

  • Contact email:

  • Job ref:


  • Published:

    3 giorni fa

  • Expiry date:


  • Startdate:


IT Service Desk Analyst - Leading Insurer - Full Time


  • Act as the first point of contact for a range of business users, respond to Service Desk incidents and investigate business application, hardware, software and networking problems
  • Pay special attention to selected VIP users and provide a very personalised level of service to this community
  • Liaising and supporting third party applications such as finance and risk
  • Provide a timely resolution of issues with emphasis on keeping the customer informed regardless of who provides the solution
  • Provide pro-active, continuous monitoring and operation of the active and inactive business application and infrastructure components, the desktop systems and the associated software, logging unexpected systems events and invoke incident management procedures


  • Good technical background and hands-on experience of PC desktop, laptop, associated peripherals, networking and server technologies
  • Ability to patch network ports and patch panels
  • Administration experience of Windows 10 Server 12 or higher.
  • Proven advanced level experiences of desktop software and associated tools, specifically Windows 10, Microsoft Office 365, Azure, Microsoft Endpoint Manager and Teams Admin
  • Experience of using Service management software to manage user requests, especially ServiceNow
  • Experience of implementing change, software control and configuration management procedures
  • Excellent interpersonal and customer skills with the ability to communicate at all levels within the business competently and effectively whilst building rapport.
  • Self-motivated with the ability to work as part of a team, to operate well under pressure, to respond to a demanding user base, to set own objectives, to prioritise workload, and to work flexible hours when necessary

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