I am currently working with a Consultancy client who are outsourcing a project for an insurance Company in Liverpool. These roles are for experienced Complaints Handlers (x 12-15) and will provide 6 weeks training in Liverpool followed by remote working for the remainder of the contract.

Experience required;

• End to end compliant handling and resolution.
• Applicants will have experience dealing with difficult situations in a professional manner.
• Strong letter writing skills essential.
• Remediation and calculation experience.
• Experience of Pensions and/or investments products essential.
• Previous experience in a complaint handling role within a financial services organisation essential.
• Individual measures for output and quality are met.
• Complaints are clarified and agreed by telephone with the customer ensuring the complaint is fully understood.

If this is of interest, please apply online with a copy of your updated CV. These contract roles are looking to start ASAP (5th September).