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Interim Complaints Handler - Remote working

  • Location:

    Liverpool

  • Sector:

    Risk & Compliance

  • Job type:

    Temporary

  • Salary:

    £250 - £350 per day

  • Contact:

    Nathan Burke

  • Contact email:

    Nathan.Burke@oliverjames.com

  • Job ref:

    JOB-082022-178297_1661360951

  • Published:

    6 giorni fa

  • Duration:

    6 months

  • Expiry date:

    2022-09-23

  • Startdate:

    ASAP

I am currently working with a Consultancy client who are outsourcing a project for an insurance Company in Liverpool. These roles are for experienced Complaints Handlers (x 12-15) and will provide 6 weeks training in Liverpool followed by remote working for the remainder of the contract.

Experience required;

  • End to end compliant handling and resolution.
  • Applicants will have experience dealing with difficult situations in a professional manner.
  • Strong letter writing skills essential.
  • Remediation and calculation experience.
  • Experience of Pensions and/or investments products essential.
  • Previous experience in a complaint handling role within a financial services organisation essential.
  • Individual measures for output and quality are met.
  • Complaints are clarified and agreed by telephone with the customer ensuring the complaint is fully understood.

If this is of interest, please apply online with a copy of your updated CV. These contract roles are looking to start ASAP (5th September).

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