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Incident Officer Medior

  • Location:

    Brussels

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    €3000 - €5000 per month

  • Contact:

    Andrea Farruggia

  • Contact email:

    Andrea.Farruggia@oliverjames.com

  • Job ref:

    JOB-112022-186239_1667984546

  • Published:

    30 giorni fa

  • Expiry date:

    2022-12-09

The role

We are looking for a medior incident officer with business analyze and testing experience to join the IT Digital Solutions (DS) team under payroll of one of our clients. The candidate will join an existing team to reinforce the delivery capacity for the corrective and evolutive maintenance of the existing applications with possible evolution towards business analysis and testing.

Objective of the job

Main objectives:

  • Analyze bugs and issues related to running applications and provide an effective resolution
  • Provide analyze support
  • Provide testing support

Additional objectives:

  • Actively participate in discussions to facilitate bugs and issues resolution
  • Participate in all dedicated team meetings and group activities

Required Knowledge and Experience

Personal Skills (soft skills - intangible qualities or traits that enhance our interactions)

Mandatory

  • Quick learner and autonomous
  • Team player, able to work in cross divisional environment
  • Good communication and presentation skills
  • Well organized, with priority management
  • Analytical and problem-solving skills

Business experience required (work experience)

Mandatory

  • Process analysis within a large and/or small organization: mid-level (3 y - 5 y)

Preferable

  • Bonus - knowledge of training industry

Technical experience required (hard skills related to physical or digital tools)

Mandatory

  • Good knowledge of Microsoft office Tools: mid-level (3 y - 5 y)
  • Understanding of business functions, workflows, and processes: mid-level (3 y - 5 y)

Preferable

  • Experience with tools like JIRA and Confluence: mid-level (3 y - 5 y)
  • Experience with Scrum and Prince II: mid-level (3 y - 5 y)
  • Knowledge of BPM and UML principles: mid-level (3 y - 5 y)

Functional experience required (job experience in particular industry and in particular function)

Preferable

  • Experience in the IT services industry: mid-level (3 y - 5 y)
  • Modelling data/applications: mid-level (3 y - 5 y)
  • Business analyst role in transformation project: mid-level (3 y - 5 y)

Language requirement

Dutch and French - all professional

Localisation

Brussels Meiser, On site 2-3 days a week the rest remote

Level of education required

Business and/or IT education

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