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I-Bank, Technical Support (contract, up to 50K)

  • Location:

    Hong Kong

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Chloe Chan

  • Contact email:

  • Job ref:


  • Published:

    circa 1 anni fa

  • Expiry date:




  • The purpose of the position is as a Technical support person to support the production environment for applications (FX, FI, Derivates and Sales).

Key Responsibilities

  • Monitoring the trading servers/applications (mainly for FI / FX / Derivates / Sales)
  • Support for ION Trading / In house trading application production support
  • Coordination between development teams and infrastructure teams
  • Response to incident when arises
  • Monitor the schedule tasks and react during failures
  • Automate the monitoring process
  • Perform daily health checks
  • Perform deployment for applications
  • Troubleshoot and maintain various scripts (for deployment, starting executables)
  • Scheduling of deployments
  • Escalate to development teams in case of application bug
  • Weekly rotational shift with the team of 3 people (4:30 am, 6:30 am, 9 am), only Asia shifts.
  • Oncall and weekend support for incidents and application releases.


  • Degree holder in Computer Science or related disciplines
  • Candidate must have already worked in a fast-moving, high-pressure environment supporting mission-critical applications and/or infrastructure.
  • Solid hands on experience in Unix and Windows platform.
  • This is a hands-on role requiring strong autonomy.
  • Good trouble shooting skills and be a quick learner
  • Proactive, independent and proven ability to work under tight target and pressure

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