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Head of Change Control

  • Location:

    Genoa

  • Sector:

    Transformation & Change Management

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Maria Piva

  • Contact email:

    Maria.Piva@oliverjames.com

  • Job ref:

    JOB-102023-227062_1699379145

  • Published:

    8 mesi fa

  • Expiry date:

    2023-12-03

For Italian Multinational Company, leader in its sector, we are looking for a:

IT Head of Change Control

That wille be responsible to control the change and configuration requests, related to both Applications and Infrastructures scopes.



Main Responsibility:

  • You will identify and mitigate risks associated with changes, such as security vulnerabilities, data loss or system failures, avoiding business disruptions.
  • You will streamline the change management process to minimize delays while maintaining control and oversight, monitoring the performance through SLAs and KPIs
  • You will ensure that changes adhere to regulatory and compliance requirements, as well as organizational policies and standards.
  • You will facilitate clear communication and planning among stakeholders, including IT teams, management and end users, to manage expectations and coordinate efforts effectively.
  • You will ensure that the team and stakeholders maintain accurate records of all changes, including their purpose, scope, and implementation details, for audit and future reference
  • You will ensure that the team and stakeholders maintain accurate records of all changes for review and future reference.

Major requirements:

  • Prior relevant professional experience of 6+ years as an IT Service Manager in Large Companies and Multinational contexts
  • An academic background in Computer Engineering or scientific disciplines, or comparable experience
  • Passion for technology and deep interest in being constantly up to date on new solutions;
  • Familiarity with key service management technology solutions (e.g., ServiceNow, Remedy) as well as ITIL processes (e.g., incident, problem, change management) and monitoring tools


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