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Dynamics 365 CE/ CRM Manager

  • Location:


  • Sector:

    Transformation & Change Management

  • Job type:


  • Salary:

    Up to £85000 per annum

  • Contact:

    Ellie Dye

  • Contact email:

  • Job ref:


  • Published:

    18 giorni fa

  • Expiry date:


I am working with a expanding end user which is offering you an outstanding opportunity to join our business at a key moment our evolution and to make a lasting impact on the technology organisation and landscape. The strategy is to consolidate the acquired businesses onto a standard Group operating model which makes extensive use of shared IT infrastructure and application services.

Your Responsibilities:
* Ownership for the product backlog relating to our Group Sales CRM (built on Dynamics 365) and trade systems and managing proposals for systems releases.
o Working with business analysts, end users and architects and to define and evolve the backlog.
o Working closely with operational stakeholders to ensure that project goals and objectives are aligned to business needs.
o Ensuring that all team members are aligned with project objectives and working towards common goals.
* Project Management of system delivery work leading a team of Business Analysts following agile methods with offshore software development team
* Management of production support requests to enable efficient, high-quality business operations.
* Ownership for business data quality of operational systems and, defining and leading work to improve data quality where required.
* Line management responsibility for a team of 5-10 business analysts, system support analysts and data administrators.
* Contributing to and ideally owning the pricing logic and process architecture relating to the admin system.
* Owning and evolving our requirements analysis, processing mapping and user acceptance test method, and ensuring that the method is known across the team and followed on projects.
* Leading the development of Power Platform skills across the business analyst team in order leverage our investment in Power Platform technology to solve point problems across our operations.

Experience Required:

  • At least 5-years' experience as a Project Manager and/or Senior Business Analyst working on the delivery of new implementation or major improvement projects to Policy Admin and D365 CRM systems.
  • System delivery experience on multiple projects encompassing:
    • Leading requirements gathering, process design and user acceptance test work on multiple projects along with a solid understanding of the other methodology relating to each.
    • Working with development teams (on-shore and off-shore) following an agile method to prepare business system releases.
  • Experience line managing team managers and the recruitment of new team members.
  • Project management skills following a structure methodology (e.g., Prince 2) on small-medium (<100 day) IT development projects delivering business change.
  • Able to build and maintain professional relationships with staff in all disciplines across an organisation and with external suppliers, either working face to face or via video call
  • Experience preparing business cases to justify delivery projects.
  • Proactive self-starter with a sense of urgency highly effective at getting work done.
  • Excellent Microsoft Excel skills and the ability to use to skills to analyse and manipulate business data sets.

Please note the organisation is unable to offer sponsorship.


- Up to £65,000

- Hybrid working in a Manchester office (2 days a week)

- Up to 10% pension

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