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Director - Service Now Administrator

  • Location:

    Kuala Lumpur, Malaysia

  • Sector:

    Technology, Transformation & Change Management

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Enkhtur Maini

  • Contact email:

    enkhtur.maini@oliverjames.com

  • Job ref:

    JOB-032025-273241_1741932124

  • Published:

    circa 1 mesi fa

  • Duration:

    12 months

  • Expiry date:

    2025-04-13

Director - Service Now Administrator - Multi Year Contract



Our client, a renowned leader in the Insurance industry, is currently seeking a highly skilled and motivated individual to fill the position of Director - Service Now Administrator within their Information Technology department. This is an exceptional opportunity for a professional aspiring to contribute to sophisticated projects and initiatives in a dynamic corporate environment.

Role & Responsibilities:

  • Lead the administration and enhancement of the Service Now platform to meet organizational needs.
  • Collaborate with Information Technology and business team members to define business requirements and systems goals.
  • Design, develop, and deploy necessary changes to ensure high performance and efficient operations of enterprise systems.
  • Monitor system effectiveness in fulfilling user requirements and recommend enhancements.
  • Ensure system compliance with company policies and external regulations.
  • Guide and mentor teams of junior Information Technology professionals in managing the lifecycle of technology implementations.
  • Facilitate ongoing support and maintenance of existing systems and platforms.

Key Skills:

  • Profound knowledge in Service Now platform administration and configuration.
  • Service Now Certified Administrator required
  • Strong background in Infrastructure Engineering and DevOps methodologies.
  • Proficient in User Interface and User Experience Design.
  • Expertise in Front End and Back End Development, including Full Stack and Mobile Development capabilities.
  • Excellent leadership skills, with the ability to manage and direct a team of developers.
  • Demonstrated ability to drive the strategic direction of Information Technology projects.



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