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Desktop Support Analyst

  • Location:


  • Sector:


  • Job type:


  • Salary:

    US$25 - US$35 per hour

  • Contact:

    William Barclay

  • Contact email:

  • Job ref:


  • Published:

    circa 10 ore fa

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


Title: Desktop Support Analyst
Location: Charlotte, NC (On-site, 28202)
Type: Contract, 6 Months+
Pay Rate: $25-35/hr
**Only those who do not require any current or future sponsorship can be considered, no 3rd parties**

We are seeking an experienced Desktop Support Analyst. As an IT Support Analyst, you will be responsible for providing technical support and assistance to end-users, troubleshooting issues with hardware and software, and ensuring all systems are functioning efficiently.

Key Responsibilities:

  • Maintain standard service levels and promptly address any disruptions affecting regional business operations to restore normal function.
  • Follow established escalation protocols when services are impacted or when urgent IT support requests from business partners need attention from peer teams or IT management.
  • Ensure that ServiceNow is utilized effectively for incident management and request fulfillment, meeting management's quality standards to facilitate insightful analytics.
  • Collaborate with the global team to uphold knowledge management standards that support global service delivery initiatives.
  • Engage in both local and global projects, aligning with the needs of local business partners and project goals.
  • Maintain clear and effective communication with business partners throughout the resolution of their issues or requests.

Skills Needed:

  • At least 5 years of experience in a Desktop Support or Service Desk role.
  • Strong understanding of ITIL foundational principles.
  • Excellent verbal and written communication skills.
  • Proficient knowledge of endpoints, A/V room technology, M365 applications, and related technologies.
  • Preferred: Bachelor's degree in an IT-related field.
  • Preferred: Experience with ServiceNow as a ticketing/Incident Management platform.

To be considered for the role please apply online or email an updated Resume to William Barclay at Oliver James -

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