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Customer Care Specialist - Dutch speaker

  • Location:

    Brussels

  • Sector:

    Digital Marketing & Sales

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Laura Badagliacca

  • Contact email:

    Laura.Badagliacca@oliverjames.com

  • Job ref:

    JOB-062023-212409_1686122116

  • Published:

    22 giorni fa

  • Expiry date:

    2023-07-07

Oliver James is seeking the next the Business Customer Support to join one of the most important Fintech institution in Belgium. You will work in a team of agents to provide first line support to merchants, business partners and users of the company.


As Business Customer Support you will...

  • You will act as a first point of contact for (potential) partners and merchants: dealing with emails and phone calls
  • You provide accurate and complete information about our products and services
  • You provide both oral and written information to clients, agents, notaries, lawyers, heirs (whether or not involved in a conflict situation regarding the estate, etc.), taking into account the duty of discretion.
  • You will handle complaints and make sure our merchants and partners are helped with acceptable solutions
  • You will report and escalate towards the correct functional or management line
  • You will act as a first point of contact for partners (key accounts): dealing with more complex issues and questions, like setting up an integration or issues with payments

Profile

  • You are Fluent in Dutch and you have also professional competences in French.
  • You have a bachelor degree OR equal experience.
  • You are customer-oriented, a good planner and organiser and know how to set the right priorities in dossier management.
  • You are independent and eager to learn.
  • You are a real team player.
  • Knowledge of payments is a big plus.



What's in it for you?

  • A competitive salary package.
  • The opportunity to work for one on the institution leader in the market
  • The opportunity to gain expertise and experience and use it directly in a dynamic market.
  • The ability to make an important contribution to the growth of various compliance departments at multiple banks.

Any more questions about the job? Reach out to me by email at laura.badagliacca@oliverjames.com or by phone 02 588 04 70.

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