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CRM Solution Manager - Market Leading Insurance Firm

My client is a Global top-tier insurance firm who looking an experienced CRM Solution Manager to oversee the Salesforce development, implementation, and maintenance the digital platform.

Job Responsibilities:

  • Work with teams to understand customer and vendors needs and enhance Salesforce features to meet business requirements.
  • Review business processes with users to ensure they're effectively mapped with solution and technical design.
  • Assist with Salesforce administration, configuration, and customisation.
  • Manage vendor contracts and ensure service level agreements are met.
  • Customise and configure applications/systems.
  • Analyse and design data/application integration.
  • Establish and support software configuration management processes, software engineering practices, test automation, and tools.

Job Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or any related discipline.
  • Six years of experience in an IT-related field with at least 2 years of experience in Salesforce Application development in Sales/ Service Cloud and Marketing Cloud.
  • Familiarity with System Development Life Cycle and Agile Software Development.
  • Ability to design and optimise business processes and integrate across disparate systems.
  • Experience in system and database design.
  • Able to work independently and as a team player.
  • Proficient in written and spoken English and Cantonese.

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