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Change Agent

  • Location:

    Hong Kong

  • Sector:

    Transformation & Change Management

  • Job type:


  • Salary:

    HK$40000 - HK$80000 per month

  • Contact:

    Ashton Hyde

  • Contact email:

  • Job ref:


  • Published:

    12 giorni fa

  • Duration:

    12 Months

  • Expiry date:


  • Startdate:


Leading banking MNC is looking for an experienced change agent who will work in an Agile Team as an all-round problem solver, combining Delivery & Analysis skills to deliver better customer experiences.

  • Translate business challenges and into actionable problem statements that improve customer experience, in alignment with the vision and with clearly defined success criteria.
  • Pro-actively identify executional/non-financial risks (NFRs), issues/ blockers, define mitigations and communicate status through the use of Strategic Tools (Jira/Rally/Clarity).
  • Document desired capabilities /features and work with technology counterparts to atomize details into small backlog items (i.e. epics/user stories with accurate Acceptance Criteria) to assure solution quality.
  • Support Product Owners with the development of objectives and key results (OKRs) and map to SMART business outcomes to be monitored/tracked quarterly or monthly.
  • Contribute to discovery / backlog refinement workshops with wide-ranging stakeholder groups
  • Evaluate progress at each sprint/iteration and provide regular, constructive feedback.
  • Clean, transform and model data into meaningful insights to enhance business decision making.
  • Shape solutions that are easy and enjoyable for the user through the application of Design Thinking practices such as; Customer journey mapping, Persona Development and Business Model Canvas.
  • Support continuous test execution to assure overall quality the product/capability & think forward to anticipate potential issues.
  • Assess the impact to customers and colleagues through a structured change adoption process and support with communications and training to drive adoption across all impacted groups.
  • Evaluate progress at each sprint/iteration and provide regular, constructive feedback to the wider Agile Team
  • Support with key planning events / activities (i.e. the Quarterly Business Review (QBR) process and PI Planning).
  • Assist Business Delivery Leads with monitoring and controlling budgets, forecasts and cost variances in relation to Value Stream plans
  • Guide backlog prioritization process on behalf of business product owners using standardized industry frameworks (i.e. WSJF, JTBD, etc.)
  • Utilize lean-agile techniques to identify and act on opportunities to maximize agility (such as limiting work in progress (WIP) and breaking down tasks into smaller batch sizes).
  • Build trusted relationships with senior market stakeholders responsible for accepting the changes, carefully managing stakeholder expectations of timelines, scope and risks to The Bank.

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