Our client is a reputable company in the insurance industry, renowned for their commitment to providing high-quality services and innovative solutions to their customers.

• Manage Business Process Outsourcing consultancy partner and ensure they are adhering to standards and agreed processes within the agreed contractual agreement.
• Keep up to date and provide regulatory guidance and SME Knowledge within 3rd party business process outsourcing.
• Support and provide advice to IT Category leads when required.
• Develop and provide BPO (Business Process Outsourcing) expertise infernally.
• Hold 3rd party BPO Partner accountable to standards around performance and governance in line with contractual arrangements.

Essential Experience:

• BPO (Business Process Outsourcing) Expertise.
• BPO Expertise within insurance / banking
• Experience of managing contract standards within BPO Space.

Please apply directly and suitable candidates will be contacted accordingly.