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Application Support Specialist

  • Location:

    Connecticut

  • Sector:

    Transformation & Change Management

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Mary David Miller

  • Contact email:

    MaryDavid.Miller@oliverjames.com

  • Job ref:

    JOB-082021-149713_1630447520

  • Published:

    5 giorni fa

  • Expiry date:

    2021-09-30

The Application Support Specialist has deep functional and technical knowledge of the applications and the application landscape in the scope of his/her responsibility. Provides application maintenance and support services to users or to service delivery functions and contributes to the smooth operations of a dedicated application or application class.

  • The key sourcing contact between the various Business Solutions function/service and the AMS vendor
  • Identifies technical-related requirements
  • Has knowledge of user base for the product
  • Responsible for the technical direction of application
  • For Third Party Software, facilitates coordination between the AMS vendor and Third Party software vendor
  • For Third Party Software, coordinates contract administration and procurement activities
  • Has knowledge and understanding of product/application license requirements in conjunction with IT Administration
  • Has good understanding and ability to manage license costs for the products, as well as managing budgets, forecasts and actuals for AMS vendor for the respective application areas
  • Manages the entire life cycle of the application from introduction to the environment to completion of Phase Out
  • Ensures the application goes through the "De-Commissioning" process when the product is being retired

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