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Application Support Engineer

  • Location:

    Manchester

  • Sector:

    Tecnologia

  • Job type:

    Permanent

  • Salary:

    Up to £35000 per annum

  • Contact:

    Alice Crossley

  • Contact email:

    Alice.Crossley@oliverjames.com

  • Job ref:

    JOB-102021-153594_1636371742

  • Published:

    23 giorni fa

  • Expiry date:

    2021-12-08

We are looking for an experienced Application Support Analyst to join a reputable and rapidly expanding Manchester based business.

This SaaS business's solutions are fully cloud-based and highly configurable, their solutions integrate machine learning artificial intelligence with web front-ends. Supporting hundreds of thousands of interactions each week, this role would be responsible for providing technical support to these customer applications and platforms.

Key Responsibilities:

  • To manage 2nd line & 3rd line escalations from the helpdesk (diagnosing issues, configuration issues, database administrations, Implementations)
  • To deploy & implement products into the cloud-hosted infrastructure for new & existing customers
  • Proactively monitor clients platforms to avoid issues
  • Work with project teams to investigate and resolve complex issues, implement solutions and deploy applications
  • Manage internal testing environments
  • Be an advocate for the entire product suite

Skills & Experience:

  • Previous experience in an application / software support focused role
  • Knowledge & experience with Software deployments
  • Knowledge of web & database applications
  • Experience and know of MySQL and the ability to write SQL queries
  • Knowledge of HTML, JavaScript or CSS
  • Any knowledge of AWS is beneficial

This is a fantastic opportunity to work with a like minded team with some of the latest cloud based technologies!

We need someone enthusiastic who has a strong desire to learn and progress their career

Click apply or email alice.crossley@oliverjames.com for more details

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