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(50K up) - End User Support Manager - Leading Insurance Firm

  • Location:

    Hong Kong

  • Sector:

    Technology, Life Insurance

  • Job type:

    Permanent

  • Salary:

    Attractive Package

  • Contact:

    Lily Hui

  • Contact email:

    Lily.Hui@oliverjames.com

  • Job ref:

    JOB-092023-223411_1729136653

  • Published:

    3 giorni fa

  • Expiry date:

    2024-11-16

Position Overview:
We are looking for an End User Support Manager to join a market-leading insurance company. This role will oversee our support team, ensuring exceptional service for our end users while focusing on SharePoint support and IT best practices within a dynamic financial environment.

Key Responsibilities:

  • Lead and manage the end-user support team, ensuring prompt and effective resolution of issues.
  • Provide specialized SharePoint support, including troubleshooting, user training, and best practices.
  • Develop and distribute IT letters and tips to enhance user knowledge and compliance with IT policies.
  • Collaborate with various departments to enhance support processes and improve the overall user experience.
  • Maintain comprehensive documentation of support processes and user guides.

Qualifications:

  • 6+ years of experience in end-user support or IT management, preferably within the insurance or financial sector.
  • Strong proficiency in SharePoint and related technologies.
  • Excellent communication skills with the ability to translate technical concepts for non-technical users.
  • Proven problem-solving abilities and capacity to work in a fast-paced environment.
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