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Telecoms Engineer

  • Location:

    Manchester

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Alice Crossley

  • Contact email:

    Alice.Crossley@oliverjames.com

  • Job ref:

    JOB-062021-144759_1623941501

  • Published:

    11 giorni fa

  • Expiry date:

    2021-07-17

We are looking for an experienced Telecoms & IVR engineer to join a reputable and rapidly expanding Financial Services business.

You will be responsible for the day-to-day support & administration of their IP telephony system and associates networks in a omnichannel contact centre environment. You will help develop, support, maintain and administer the technology to enable business growth, improving system availability & performance, reducing system incidents and ensuring resilience, fail over & business continuity

Key Responsibilities:

  • To support, maintain & operate all technical and IT aspects of the IP telephony system plus networks (WAN, SIP Trunks etc)
  • Support, maintain, manage and operations of the development, test and live environments
  • Setting up new call flows and adjustment of current ones
  • Implementation of omni-channel communication
  • Liaise with software suppliers / providers to fix new & known issues, implementing custom solutions
  • Maintain projects between the telecom lines and non-geographical platform
  • Assist and manage projects - including major upgrades and new implementations

Skills & Experience:

  • Knowledge of the platform Genesys PureConect (previously known as Interactive Intelligence CIC) , through work experience or your own study
  • Knowledge around the predictive dialler (Genesys / ININ)
  • Understanding around VoIP/ SIP, IVR, WAN/LAN, QoS
  • Experience with large contract centre applications - SSIS, SSAS
  • Knowledge of OFCOM regulations around predictive dialling
  • Strong communication and analytic skills

This is a fantastic opportunity to join a team that is utilising the latest technologies and that are also on their journey towards the cloud!

Click apply or email alice.crossley@oliverjames.com for more details

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