Overview

Our client provides an end-to-end service offering to alternative investment clients (hedge funds, fund of hedge funds and private equity funds) and their investors.

You will be required to support day-to-day activities as well as providing thought leadership and change execution expertise to the IR team as a whole. Working within the IR team to support delivery of IR services to clients across the division.

Position Responsibilities

• serve as a contact for a portfolio of clients and their investors; answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries timely and accurately
• build relationships with clients, investors, other teams, third parties, as well as with other business groups across the wider organisation
• review and drive the transactional workflow including maker/checker activities for investor transactions and resolve any outstanding documentation, including KYC/AML documents
• perform completeness reviews in a quality assurance capacity as it relates to investor or fund activity/changes
• partner within the IR department and across the broader AIS teams to ensure the completion of all end-to-end processes in line with policies
• support and execute systems implementations / data migrations
• contribute to the re-engineering of the IR operating model
• look to modify / iterate processes and procedures to continually improve accuracy, reduce redundant processes, create efficiencies and mitigate risk
• assist in driving adoption of "follow-the-sun" service model
• support the identification of risk areas and the closure of remediation plans
• coach and support the development of junior staff
• contribute to the production of MIS/KPIs for the department
• work closely with colleagues in our global teams and on a cross-functional basis as required
• drive excellence in the documentation of processes and procedures
• work closely with other teams/departments to ensure the timely and effective delivery of services and to meet business objectives.
• performs other duties as assigned by team management

Qualifications

• Experience in the alternative investment servicing industry with experience in investor relations, regulatory practices and operations. Knowledge of technology used by IR
• A strong technical knowledge of hedge funds from an operational perspective as well as an understanding of the products, asset classes and fund structures offered by asset managers is essential
• Proven ability to be effective across a matrixed environment; proven ability to assist in implementing solutions and delivering against timeframes and budgets
• Experience managing individuals with the proven ability to work with and motivate teams. This would include providing direction, coaching and effective feedback to team members
• Proven experience coordinating multiple assignments simultaneously and completing assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail with excellent organisation skills. Expected to cite examples of organisation and time management/methods used to manage or prioritise workload demands
• Must be able to demonstrate knowledge of the regulatory framework in which the industry operates
• Sensitivity to regulatory as well as risk and control matters
• Ability to develop and maintain client relationships
• Possesses and displays excellent written and verbal communications skills; including experience conducting formal presentations to potential fund clients
• Proven examples of effective decision-making skills when faced with multiple alternatives
• Demonstrated ability to effectively interact and communicate with senior staff
• Proven examples of self-motivation and experience working under limited supervision

Job Requirements

• Bachelors degree required
• Minimum 4 years of related work experience
• Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook (or similar email program)
• Proficiency in SQL would be advantageous
• Proficient in project management software such as MS Project would be advantageous
• Strong knowledge and understanding of Hedge Fund Accounting/Investor Relations systems
• Problem solving
• Leadership
• Influence others