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ServiceNow Architect

  • Location:

    London

  • Sector:

    Transformation & Change Management

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Max Gribben

  • Contact email:

    Max.Gribben@oliverjames.com

  • Job ref:

    JOB-112022-188904_1669808547

  • Published:

    oltre 1 anni fa

  • Expiry date:

    2022-12-30

Oliver James are currently engaged with a London based Global Logistics client of ours who are in the market for a ServiceNow Architect to come in and be a key component in their optimisation of ServiceNow.

This is a great opportunity to join an organisation of significant scale on their transformation journey and play a critical role as they build and manage services which are critical to their success.

Key Responsibilities Include:

  • Day to day technical management of the ServiceNow Product Suite.
  • Manage the continual service improvement backlog, with a fortnightly measure on progress and deliverable elements.
  • Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of ServiceNow, including creating work-flows, UI, client scripts, business rules and asset discovery.
  • Ensure there is an automated and improving approach to allow for friction-less service requests from
    customer requirements including requests, request items and tasks using work-flows -to manage data
    flows from the customer to the support teams providing the service
  • Perform integration's and process automation using ServiceNow capabilities, ensuring that ServiceNow
    remains the focus point and linking tool to other departments backlogs, and tooling to allow for
    friction-less integration and collaboration.

Requirements:

  • Demonstrable expert knowledge and skills to create capabilities to drive Self-service and
    automation. (Service Portal, Orchestration, Integration Hub).
  • Experience with automating users in the Onboarding/ Offboarding within Active Directory & SAP
    SuccessFactors.
  • ServiceNow implementation and development experience in ITSM modules (Incident, Problem,
    Change, Service Catalogue/ Request Fulfilment, CMDB & Asset/Procurement).
  • Strong ITBM (SPM) knowledge to drive automation and efficiency within the PMO function.
  • Strong Asset Management experience to drive governance, audit, and expenditure forecasts

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