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Quality Assurance Lead

  • Location:

    Kuala Lumpur, Malaysia

  • Sector:

    Digital Marketing & Sales

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Leonard Lim

  • Contact email:

    Leonard.Lim@oliverjames.com

  • Job ref:

    JOB-112022-188861_1669881585

  • Published:

    28 giorni fa

  • Expiry date:

    2022-12-31

  • Startdate:

    ASAP

My client is a Global Fortune 100 Insurance organization that is looking for a Quality Assurance Lead to join the team.

This position will be based in Kuala Lumpur Malaysia and this will be a regional role (Asia Pacific)

This role looks after the Quality Assurance team based in Kuala Lumpur, Malaysia and is responsible in leading and managing the Quality Assurance Programs.

Job Duties
* Leads and manages the strategic and long-term Quality Assurance (QA) program. This includes establishing best practices and QA consistency in approach and processes ensuring compliance and adherence to guidelines. Supports programs across people and technology to meet Key Performance Indicators, transition and integration of operations and delivery synergy over a multiyear strategy that supports the Processing Service Team (PST) business plan and objectives.
* Responsible for ensuring all Quality Assurance programs are executed, management actions are taken, feedback is delivered, and follow-through is completed and documented to meet audit and compliance standards.
* Effectively establishes and communicates departmental objectives to staffs and ensures they are delivered by setting, tracking, and meeting stakeholder defined SLAs. Evaluates workflow considering the 'end to end' impact to achieve a quality internal and external client experience.
* Regular reporting and data analysis of QA metrics and delivers results back to PST and stakeholders including presenting/communicating recommended solutions substantiated by data and facts.

Experience & Qualifications
* Project management experience with leadership required (Prior Insurance experience would be advantageous)
* In depth knowledge of project management concepts, strategies, and methodologies
* In depth knowledge of business operations, objectives, and strategies
* Significant Quality Assurance experienced required

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