I am recruiting for 10 Complaints Handlers at an ever-expanding Consultancy firm in Stirling (30 minutes from Glasgow). It's a Hybrid working role with just 2 days in the office.

The role is for a 6 month contract paying at a competitive day rate. Some systems training will be provided in your first week.

Experience required;

• End to end compliant handling and resolution.

• Applicants will have experience dealing with difficult situations in a professional manner.

• Strong letter writing skills essential.

• Remediation and calculation experience.

• Experience of Pensions and/or investments products essential.

• Previous experience in a complaint handling role within a financial services organisation essential.

• Individual measures for output and quality are met.

• Complaints are clarified and agreed by telephone with the customer ensuring the complaint is fully understood.

If this sounds like the ideal role for you, Please reply to this advert with your most up to date CV.