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French- Sales/Customer support

  • Location:

    Dublin

  • Sector:

    Digital Marketing & Sales

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Megan Davis

  • Contact email:

    Megan.Davis@oliverjames.com

  • Job ref:

    JOB-112021-155467_1638268548

  • Published:

    oltre 2 anni fa

  • Expiry date:

    2021-12-30

A global enterprise company are looking for French-speaking individuals to join their customer service call centre team!

Duties include:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company's customer management policies

Skills desired:

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organisational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
  • Ability to speak French at a fluent/native proficiency

This is a permanent, full-time Monday-Friday role operating across standard business hours. It boasts competitive benefits.

Does this sound like you? If so, please reach out to me and I would be happy to run you through all the details!

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